DeFranco, AgnesMorosan, Cristian2024-09-232024-09-232017https://thuvienso.hoasen.edu.vn/handle/123456789/15773Tourism Management 61 (2017) 380e393A reliable and secure Internet connection may represent the only viable solution for international travelers to complete communication tasks in hotels (e.g., talking with loved ones at home, engaging in work-related activities, accessing restricted resources). Yet, the current cyber-environment accessible by connecting a mobile device to the Internet is characterized by a certain degree of risk, to which consumers generally respond via coping mechanisms. Based on data from a sample of 1017 American consumers who traveled internationally, this study validated a conceptual model that explains consumers' intentions to cope with the risk of connecting their mobile devices to hotel networks in order to access the Internet. The study recognizes consumers’ risk-benefit calculative mechanisms that influence coping intentions, and the roles of knowledge, habit, and convenience orientation in influencing the benefit-risk dyad.enRisk,Benefits,Coping intentions,Mobile commerce,HotelsArticle