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Tourism as a mixed industry: Differences between private, public and not-for-profit festivals
(Elservier, 2009)
This paper discusses important policy and management implications of tourism as a mixed industry in
which public, not-for-profit, and private organisations such as festivals both compete and collaborate in
creating the ...
Chapter 4: Conceptualizing festival-based culinary tourism in rural destinations
(Routledge, 2008)
Destination branding is a powerful marketing resource used to
differentiate one location from another ( Cai, 2002 ; Kotler and
Gertner, 2002 ). Successful destination branding must incorporate
various elements of a ...
Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants
(Elservier, 2009)
Exactly how the restaurant industry creates good quality service experiences has attracted the attention
of scholars and practitioners. Some scholars advocate creating high quality service encounters to
enhance customer ...
Corporate social responsibility and customer satisfaction among US publicly traded hotels and restaurants
(Elservier, 2009)
This study, by performing a path regression analysis, examines a mediating effect of customer
satisfaction between corporate social responsibility (CSR) activities and firm value for US hotels and
restaurants. Further, ...
Is the Turkish tourism industry ready for a disabled customer’s market? The views of hotel and travel agency managers
(Elservier, 2008)
The purpose of this study was to assess the ability of the Turkish tourism industry to meet the needs of disabled people by surveying the views of hotel and travel agency managers in Turkey. To achieve the aim of the study, ...