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Selling with emotional intelligence : 5 skills for building stronger client relationships
(Dearborn Trade Publishing, 2003)
Proactive selling : control the process, win the sale
(Amacom, 2003)
Sales management : analysis and decision making
(Routledge, 2020)
This book continues the tradition of blending the most recent sales management research with the real-life "best practices" of leading sales organizations. The authors teach sales management courses, and interact with sales ...
Smart retailing : technologies and strategies
(Palgrave Macmillan, 2019)
Christoph Teller, Professor and Head of the Department of Marketing and Retail Management, University of Surrey, UK "Smart Retailing offers an eloquent and inspiring vision of retail management in the future. I strongly ...
Knowledge management for sales and marketing : a practitioner's guide
(Chandos Publishing, 2011)
This book presents models to assist the reader to understand how knowledge can be applied and reused within the sales and marketing processes, leading to an enhanced win rate. Topics covered provide managers and practitioners ...
50 activities for achieving excellent customer service
(HRD Press, 2003)
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank ...
Selling and sales management
(Frentice Hall, 2009)
The book is split into five logical parts: Sales Perspective, Sales Technique, Sales Environment, Sales Management and Sales Control. This edition places emphasis on international aspects of selling and sales management ...
Understand selling : targe customers, close deals, win new sales
(Dorling Kingdersley Limited, 2007)
This book includes the basics of selling from preparation through to managing a team, with 5-minute fixes and high-impact techniques plus a simple self-assessment exercise to help monitor progress. Follow the Work/Life ...
Service management : the new paradigm in retailing
(Spinger, 2012)
Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive ...
Selling to the goverment : what it takes to compete and win in the world’s largest market
(John Wiley & Sons, Inc., 2011)