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Managing tourism and hospitality services : theory and international application
(CABI, 2006)
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being ...
Entrepreneurship in the hospitality, tourism and leisure industries
(Butterworth-Heinemann is an imprint of Elsevier, 2006)
This new text is designed to develop a greater understanding of the process and context for entrepreneurship as well as to provide key concepts which will enable the reader to become more entrepreneurial themselves. The ...