Browsing by Subject "Customer-oriented constructive deviance,Customer gratitude,Employee guilt,Service climate,Ethical climate"

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The consequences of customer-oriented constructive deviance in luxury-hotel restaurants

Gong, Taeshik; Wang, Chen-Ya; Lee, Kangcheol (Elservier, 2020)

Prior research has illustrated the antecedents of customer-oriented constructive deviance. However, research on their consequences has been limited. To clarify the relationship between customer-oriented constructive ...