Browsing by Subject "Customer satisfaction,Coping behavior,Perceived crowding,Outdoor recreation"

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    • The impact of perceived crowding on customer satisfaction 

      Zehrer, Anita; Raich, Frieda (Elservier, 2016)
      Purpose: The purpose of this paper is to develop and test an explanatory model of how perceived crowding and coping behavior impacts upon customer satisfaction. The paper contributes to the service management literature ...