Managing quality service in hospitality : how organizations achieve excellence in the guest experience
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Author:
Ford, Robert C.; Sturman, Michael C.; Heaton, Cherrill P.
Date:
2012
Publisher:
Cengage Learning
Subject:
Hospitality industry; Customer services; Management
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Metadata:
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Filename: Contents.pdf
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Filename: YÊU CẦU VỀ TÀI LIỆU 1.pdf