Hotel management and operations

Abstract

This book helps readers develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. This comprehensive volume encourages critical thinking by providing different points of view through contributions from sixty leading industry professionals and academics. Within a coherent theoretical structure, this updated Fourth Edition enables readers to formulate their own ideas and solutions. Each of the book's nine sections examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments.