Introduction to hospitality

Abstract

This book focuses on hospitality operations while offering a broad, comprehensive view of the world's largest industry. The text is organised into four sections: hospitality and lodging; beverages, restaurants, and managed services; tourism, recreation, attractions, clubs, and gaming; and assemblies, events, attractions, leadership, and management. Each section includes real-world profiles, first-hand accounts, and engaging case studies to help readers connect with the material and foster an appreciation of the industry's unique enthusiasm and passion. New photos, page layouts, and hands-on examples help students understand the how-to aspects of today's hospitality industry. Updated to reflect today's trends and realities, the 7th Edition contains new coverage of spas, updated and new corporate profiles, salary information, hospitality-related technologies, and more!